Returns & Refunds

Every Giftomize piece is made to order, often with a name, date or message that means something special. We want you to love what arrives, so here's exactly how returns work.

Personalised items (names, dates, initials or custom text)

Because these pieces are made just for you, they can't be returned or exchanged for change of mind, including if the wrong size or colour was chosen at checkout. Please check your spelling, dates and our Adults and Kids size guides before ordering. If you're unsure, message us and we'll gladly help you choose.

We will always make it right if your personalised item:

arrives damaged or faulty, or
doesn't match what you ordered (for example, a spelling or design error on our side).

To claim, please email us within 7 days of delivery with your order number and clear photos of the item and the issue. Once confirmed, we'll remake it, replace it or refund you, whichever suits you best.

Non-personalised items (fixed designs)

Changed your mind? You can return non-personalised items within 14 days of delivery for an exchange or refund, as long as they are:

unworn, unwashed and in original condition, with tags attached
free from marks, odours or pet hair

Please email us before sending anything back and we'll reply with the return address and instructions. Return postage for change-of-mind returns is paid by the customer, and original shipping costs aren't refundable. We recommend a tracked service, as we can't be responsible for returns lost in transit.

Damaged, faulty or incorrect items

If any item arrives damaged, faulty or isn't what you ordered, please email us within 7 days of delivery with your order number and photos. We'll cover the return postage and sort out a replacement, repair or refund as quickly as possible.

Refunds

Approved refunds are made to your original payment method within 5–10 business days of us receiving and checking the returned item (or approving your photos, if no return is needed).